The latest from Brainfish


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November 17, 2023

Brand Messaging Update & Brainfish App Fonts Refresh

This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability.

Website Update Reflecting New Brand Messaging

We have updated our website content to align with our new brand messaging. This change brings more clarity about our vision, values, and the unique benefits that Brainfish brings to the field of AI-operated Customer Service.

Brainfish App Font Update

In order to ensure superior readability, design consistency, and user experience across our app, we have updated all fonts within the Brainfish platform.


Widget Performance & Robustness

Bugs aren't fun, and we've worked hard at making sure that your Brainfish experience is smooth sailing. This week, we've made multiple improvements to increase the robustness and performance of our in-product widgets, leading to faster load times and more reliable operation.

Enhanced Backend DevOps Monitoring & Observability

Our developers have been working tirelessly to improve our system monitoring capabilities. As a result, we have enhanced our backend DevOps monitoring and observability tools to help facilitate smarter, more reactive decision making.

Thank you for being a part of our journey. Stay tuned for more exciting updates!

November 10, 2023

Regional Updates & Confidence Scoring Improvements

The Brainfish team has been hard at work this week.

Regional Flags and Options

To make navigation easier and more intuitive within the Brainfish Platform, we've added region flag indicators to the Article Breadcrumbs. Additionally, Europe has now been added as a region option.

Direct Regional Navigation‍

Ever wished you could jump directly to a specific region in your Help Center? Wish granted! With our latest update, users can navigate directly to a chosen region by simply adding a suffix of "/?region=US" (change "US" to your desired region code).


Zendesk Import Update

  • We’ve tweaked the Zendesk import functionality to make it even more seamless and user-friendly.

Improved Confidence Scoring

  • Our efforts to provide the most accurate and relevant responses have borne fruit. This week, we launched an improvement on scoring confidence for one-word answers. Rest assured, Brainfish is constantly learning and working to offer the most precise results.

Enhanced Autocomplete Usability

  • Customers will find our autocomplete feature more efficient and user-friendly after the usability enhancements we implemented this week.

November 3, 2023

Smart Autocomplete

We're thrilled to bring to you another set of game-changing features that are bound to make your Brainfish experience smoother than ever.

Introducing Real-Time Question Autocomplete
We're raising the bar with this major new feature rolled into our AI platform. Now, while your customers are typing in their queries, Brainfish will instantly generate suggestions based on your Help Center content. This way, we're not just guiding your customers on the potential questions they can ask, but also shaping their whole interaction experience with a Brainfish Help Center.


Bug Fixes

A handful of minor bugs were identified and our team squashed them neatly. Your Brainfish experience should now be bug-free!

Enhanced Tracking System

We've beefed up our tracking capabilities to provide more in-depth data and analytics.

Thats it for now! Stick around till next week for the next round of developments shuffling in from the Brainfish pond.

October 27, 2023

Content Reordering

We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.

On popular demand, we've introduced a feature that will make your life easier when arranging your Help Center. Brainfish Content Reordering is now available for all Articles and Nested Articles. Simply click and drag using the 6 dots located on the left of any Article or Nested Article, and place it exactly where you want - it's that effortless.

Smarter Discard Flow

We believe that no incorrect answer is a waste - it's an opportunity to learn and get better. With that in mind, we are introducing a smarter way for customers to discard answers. You can not only discard an answer, but you can now also categorise the reason for its discard into five categories, along with providing a suggested answer. This way, Brainfish can understand your specific requirements and continually enhance its performance. The categories are:

  • Incorrect Answer
  • Hallucinated Answer
  • Oversharing
  • Wrong Article Surfaced
  • Other Reason


Region Segmentation and Category Filtering for Brainfish Widget: We've now integrated region segmentation and category filtering into the Brainfish Widget.

Watch this space for more exciting updates!

Understand what your customers are looking for

Brainfish analytics help your team to see what your users are really searching for, and whether or not your self-serve support experience is effective.

Thank you for your interest, we'll reach out within 24 hours!
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