Turn on Agent Assist in Brainfish, install the Chrome Extension. Done.
Detailed responses
Agent Assist gives quality, step by step instructions for resolutions. No escalation required.
Data backed
Articles that powered the answer are shown to the agent so they can follow up with more information.
Unique to each agent
Agents can quickly access their own notes as well as team documentation.
How it works
1
Connect your content
Import your content to Brainfish, and our AI will start learning from your knowledgebase immediately. Already a Brainfish customer? Simply install Agent Assistant and start using it.
2
Start getting answers
You'll get consistent, accurate replies to customer questions using your content in seconds.
3
Share with your team
Watch as your team's time to resolution decreases rapidly within the first few weeks of using Agent Assistant.