Pricing

How many customers do you support?

Save 20% when you pay yearly!

Pricing is tiered on monthly visitors to Brainfish "Brainfish Visitors"

1000

20,000+

Basic
For early stage startups.

$159

USD / month
(billed annually)

500 Monthly Brainfish Visitors
One Admin User
50 articles
Basic Insights
Get a free demo
Growth
Tiered pricing for ambitious online businesses

Save $1200 per year

Contact us

Starting from

$499

USD / month
(billed annually)

Pricing tiers based on Average Monthly Brainfish Visitors
5 Admin Users
Unlimited articles
Search Analytics
Integration with Zendesk
Get a personalised demo
Enterprise
For established companies.

Contact us

Up to Unlimited Monthly Brainfish Visitors based on tier
Analytics: Search Themes
Dedicated Customer Experience Expert
Integration with Intercom, Freshdesk + more
Custom Integrations
Custom Pricing & Terms
Custom Reporting
Priority Support
Enterprise

Contact us

Unlimited monthly users (MAU)
Dedicated Customer Experience Expert
Integration with Intercom, Freshdesk + more
Custom Integrations
Custom Pricing & Terms
Custom Reporting
Priority Support

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Compare Plans

Features
Number of admin users
Monthly Brainfish Visitors
Documents / Articles
AI / ML
AI Help Center
AI Article Copilot (Alpha)
Embeddable AI Search Widgets
Agent Assistant
Chrome Extension
Agent Assistant History
Filters
Custom reporting
Content Management
Collaborative markdown editor
30+ document integrations
Document version control
Export document library
Zendesk, Freshdesk, Intercom Imports
Custom content sync
Analytics
Help Center Web Analytics
Search Analytics
AI Search Themes (NEW)
Analytics Exports (CSV, XLSX)
Custom reporting
Admin & Security
No password login
Domain capture
Activity logs
Centralized Content Management
Default roles
Team restrictions
API and widget control
Help Center Authentication Controls
EU/local data hosting
Support
Brainfish Help Center
Support Email
Onboarding planning and support
Dedicated account manager
Number of users
1 user
Total credit limit
400
Individual user analytics
50
add-on
Enterprise
Number of users
Unlimited
Total credit limit
Unlimited
Individual user analytics
Unlimited
Behaviour analytics
Behaviour analytics
Behaviour analytics
Behaviour analytics
Behaviour analytics
add-on
Behaviour analytics
Behaviour analytics
Behaviour analytics
Behaviour analytics
Behaviour analytics
Behaviour analytics
Daily reports
Weekly reports
Weekly reports
Monthly reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports
Custom reports

Frequently Asked Questions

What is a Monthly Brainfish Visitor?

A Monthly Brainfish Visitor, is a unique visitor that uses your implementation of Brainfish to ask a question and get an answer. The visitor must interact with your Brainfish Help Center or Widget in order to count as part of your Monthly Brainfish Visitors total. This number can easily be tracked in Analytics, under the "Unique Visitors" metric.

How does Brainfish work?

Brainfish uses machine learning algorithms to analyze customer queries and provide instant responses based on the context and intent of the question. It integrates with a range of popular help desk software (such as Zendesk and Intercom) to enable seamless integration into existing customer service workflows.

How can Brainfish help improve my customer service?

By using Brainfish, your team can significantly reduce the time it takes to answer customer queries. This can lead to improved customer satisfaction and loyalty. Brainfish helps to increase the knowledge of both customers and customer service teams, leading to more efficient and effective support.

What types of questions can Brainfish answer?

Brainfish is designed to use your content to answer a wide range of customer service queries, including product information, troubleshooting, and account support. It is also able to handle complex queries and provide personalized responses based on the wording of any question.

Is Brainfish easy to use?

Yes, Brainfish is designed to be user-friendly and easy to use. It can be integrated into existing help desk software with minimal setup required. It also provides a collaborative editor interface that makes it easy for your teams to build and interact with your documentation.

Can I switch from my existing provider to Brainfish easily?

Yes! Our platform is designed to be easy to use and migrate from your existing knowledgebase platform. You can switch from your existing provider to Brainfish in under 5 minutes.