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A Monthly Brainfish Visitor, is a unique visitor that uses your implementation of Brainfish to ask a question and get an answer. The visitor must interact with your Brainfish Help Center or Widget in order to count as part of your Monthly Brainfish Visitors total. This number can easily be tracked in Analytics, under the "Unique Visitors" metric.
Brainfish uses machine learning algorithms to analyze customer queries and provide instant responses based on the context and intent of the question. It integrates with a range of popular help desk software (such as Zendesk and Intercom) to enable seamless integration into existing customer service workflows.
By using Brainfish, your team can significantly reduce the time it takes to answer customer queries. This can lead to improved customer satisfaction and loyalty. Brainfish helps to increase the knowledge of both customers and customer service teams, leading to more efficient and effective support.
Brainfish is designed to use your content to answer a wide range of customer service queries, including product information, troubleshooting, and account support. It is also able to handle complex queries and provide personalized responses based on the wording of any question.
Yes, Brainfish is designed to be user-friendly and easy to use. It can be integrated into existing help desk software with minimal setup required. It also provides a collaborative editor interface that makes it easy for your teams to build and interact with your documentation.