Case studies

Brainfish customers

Learn how Brainfish customers turn personalised, automated support into savings and brand satisfaction.

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Clipboard.appStarSmokeball AustraliaStarSmokeball AustraliaStarMadpawsStarSmokeball AustraliaStar
Clipboard.appStarSmokeball AustraliaStarNowcircularStarMadpawsStarHoney InsuranceStar
https://www.smokeball.com.au/

Smokeball cut its self-serve to human rate by over 50%

"We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together."

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https://nowcircular.com.au/

Circular saved 20% of team support hours per week

"All the other options needed us to spend a lot of time onboarding—time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."

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https://www.clipboard.app/

Understanding customer pain points at Clipboard

“These analytics are amazing! We chose you because your analytics and user journey reporting is better than anyone else.”

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https://www.madpaws.com.au/

How Madpaws saw 636% ROI within 5 months

"Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support."

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