Check out the latest from Brainfish

March 1, 2024

Enhanced Mobile Autocomplete and Meta Data Updates

We're kicking off March with better mobile usability and performance enhancements in this week's update:

Enhanced Mobile Autocompletion

We've updated our mobile autocomplete feature on the Help Center, further simplifying the user journey. Now, users can click on their current typed search term instead of needing to press the 'Enter' key. This improvement aims to make Brainfish more new-user-friendly and streamline the query process.

Meta Data Fixes

Throughout February, we identified and subsequently fixed a series of meta data issues to increase storage competency and improve the overall performance of the Brainfish app.

Improved Region Support

We have bolstered our region support, laying the foundational stones necessary for the launch of a second, dedicated Brainfish instance in the European Union. This upcoming addition is in alignment with GDPR requirements.

Team Expansion:

Finally, we're thrilled to announce a new addition to our dedicated engineering team! Welcome aboard!

Stay tuned for more updates and enhancements as we continue to optimise your Brainfish experience!

February 23, 2024

Brainfish Agent Assist 1.0 Overview: Redesigned and Enhanced - Plus a New Way to Import Articles

To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles:

Introducing the Revamped Agent Assist:

We're thrilled to present Agent Assist 1.0, which is designed with your internal staff in mind. This advanced Chrome Extension empowers your teams to get access to information quickly and independently, reducing the load on your support and product personnel.

The new Agent Assist features a streamlined set of filters, allowing your team to rapidly hone in on the exact information they are seeking, virtually eliminating the need for extensive searching or for fallback on the support team.

The search function within Agent Assist 1.0 has been completely overhauled, generating specific answers backed by your docs in under 2 seconds. This reduces internal query times and allows your teams to find immediate answers to pressing questions about the company's products.

This blend of near-instant answers and deep filters translates into reduced discrepancies, clearer information, and significantly reduces the load on your product and support teams as the answers to common internal questions are readily available.

Finally, the attractiveness of Agent Assist goes beyond its functionality. We've designed the new interface intuitively to require no training or setup, ensuring it's easy-to-use for all team members, further simplifying the quest for quick, accessible answers. All you have to do to use it, is be a Brainfish customer, and be logged in to the Brainfish app (though you don't have to have Brainfish open to use Agent Assist).

A New Way to Import Content:

We've introduced a simplified way to supplement your collections with relevant articles. You can now import an article by pasting its URL, which facilitates adding resourceful knowledge or blog articles to your Brainfish knowledgebase without relying on manual effort.

How does it work? Navigate to a Collection > click on the top 3 dots > select Import > paste the URL. This method can also extract content from regular web pages, widening the variety of informational resources at your teams' disposal.

What's The Bottom Line?

Through Agent Assist 1.0, Brainfish aims to arm your internal teams with immediate access to essential information, pulling their reliance away from support teams. Combined with the new method of filling your collections quicker, Brainfish is here to enable an efficient, empowered internal operation that alleviates pressure on your support and product teams.

February 16, 2024

Enhanced Brainfish AI, more team members, and MORE Performance Upgrades

Burning the midnight oil this week to deliver 3 major upgrades:

New Experimental AI Models

We have leveraged our expertise in AI to develop a new set of in-house Brainfish models. Currently, we're testing these models on a select group of customers to evaluate their performance and quality. This is a significant step forward in advancing our AI capabilities and we're excited to see what differences it can make in answer speed, quality and consistency.

New Machine Learning Team Members

We've brought on 2 new Machine Learning Engineers over the past 2 weeks and are excited to have them onboard to deepen our focus on Machine Learning and Self-service.

Search Engine and Document Handling Improvements

We've upgraded the performance of our search engine and document handling in our system. These updates mean that articles modified by Brainfish users will be updated faster and segmented more efficiently.

Stay tuned for further updates as we continue to evolve and improve your Brainfish experience. Keep the feedback coming, it helps us serve you better!

February 9, 2024

Themes Performance Improvements and Mobile Bug Fixes

Speeding up your experience in this week's updates:

Improved Themes Performance

We've significantly sped up the loading times of Themes. Not only this, but we have also improved the quality of the themes to provide more accurate and relevant results.

Mobile Bug Fixes:

In response to user feedback, we have addressed a few bugs affecting mobile usage. This primarily includes fixes to the wrapping of recent searches, enhancing the clarity and ease of mobile viewing.

Understand what your customers are looking for

Brainfish analytics help your team to see what your users are really searching for, and whether or not your self-serve support experience is effective.
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