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May 17, 2024
Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup
Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup

We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience:

Financial Services Support

In our journey to support various industries, we've launched several functionalities specifically designed for regulated sectors like financial services. With these new tools, we can now guarantee that our AI search answers will pass all necessary legal checks. This furthers our commitment to provide accurate, relevant, and prompt customer service across diverse domains.

Markdown in Help Center's Supporting Text

To improve visibility and user interaction, we now allow markdown formatted information text underneath the Search bar on the Help Center. This feature can be configured using Markdown in the Search configuration tab of Settings.

Zendesk Import Cleanup

Understanding the need for seamless integration, we've undertaken a comprehensive cleanup of the Zendesk import function. This will better support weird formats and broken articles when importing from an old Zendesk account.

Try it out for yourself in just a few minutes

Book a demo with our team and we'll show you how this update can help your customers in real time.
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