To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles:

Introducing the Revamped Agent Assist:

We're thrilled to present Agent Assist 1.0, which is designed with your internal staff in mind. This advanced Chrome Extension empowers your teams to get access to information quickly and independently, reducing the load on your support and product personnel.

The new Agent Assist features a streamlined set of filters, allowing your team to rapidly hone in on the exact information they are seeking, virtually eliminating the need for extensive searching or for fallback on the support team.

The search function within Agent Assist 1.0 has been completely overhauled, generating specific answers backed by your docs in under 2 seconds. This reduces internal query times and allows your teams to find immediate answers to pressing questions about the company's products.

This blend of near-instant answers and deep filters translates into reduced discrepancies, clearer information, and significantly reduces the load on your product and support teams as the answers to common internal questions are readily available.

Finally, the attractiveness of Agent Assist goes beyond its functionality. We've designed the new interface intuitively to require no training or setup, ensuring it's easy-to-use for all team members, further simplifying the quest for quick, accessible answers. All you have to do to use it, is be a Brainfish customer, and be logged in to the Brainfish app (though you don't have to have Brainfish open to use Agent Assist).

A New Way to Import Content:

We've introduced a simplified way to supplement your collections with relevant articles. You can now import an article by pasting its URL, which facilitates adding resourceful knowledge or blog articles to your Brainfish knowledgebase without relying on manual effort.

How does it work? Navigate to a Collection > click on the top 3 dots > select Import > paste the URL. This method can also extract content from regular web pages, widening the variety of informational resources at your teams' disposal.

What's The Bottom Line?

Through Agent Assist 1.0, Brainfish aims to arm your internal teams with immediate access to essential information, pulling their reliance away from support teams. Combined with the new method of filling your collections quicker, Brainfish is here to enable an efficient, empowered internal operation that alleviates pressure on your support and product teams.