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Australian start-up Brainfish raises $3.85M in seed funding round to redefine customer support experience with AI

Brainfish is redefining how information about a product is collated, maintained, and articulated to customers - all in seconds. The new funds will be used to expand to new markets and further build out Brainfish’s suite of services for online businesses.

Published on

May 6, 2024

Sydney start-up Brainfish, an AI-powered customer support platform for online businesses, has raised $3.85M AUD ($2.5M USD) in its second funding round to double down on its product innovation and accelerate its international expansion.

The raise was led by Peak XV Partners’ Surge with participation from Macdoch Ventures, Black Sheep Capital, Justus Hammer the CEO of MadPaws, and angel investors in the AU and USA, bringing Brainfish’s total capital raised to $5M in a 12 month period.

Launched in April 2023 by ex-SiteMinder product builders Daniel Kimber (CEO) and Ajain Vivek Thankaswamy (CTO), Brainfish enables businesses to answer and resolve customer queries in real-time. Experiencing the unique challenges of customer support models and systems first-hand, the duo founded Brainfish to turn the industry on its head.

Daniel Kimber, CEO and Co-Founder of Brainfish commented on the raise, “Customer support hasn’t changed in decades, and whilst tooling is better, people today want quick answers that are accurate and contextualised. With the backing of the Peak XV team, we’re able to continue pushing the boundaries of customer support and save businesses countless hours by delivering a superior product that works from the very top of the customer funnel. Bad bot answers just won’t suffice anymore.”

The company has seen a 65% month-on-month growth trajectory since its entry to market 12 months ago and already services more than 300,000 users globally across software companies and marketplaces, including ASX-listed Mad Paws and Airtasker - one of Australia’s fastest growing technology businesses. 

Brainfish’s proprietary AI search function combines a business's knowledge with contextual understanding of the customer to deliver personalised answers instantaneously. With this technology, companies can handle large volumes of customer queries with efficiency and quality. 

Kimber continues, “We started Brainfish with the mission to alleviate the frustrations of the support experience, and provide customers with the technology to solve their own problems - our AI-first platform does just that.The market has responded incredibly well to our product in its first year, and we’re firmly focused on growth to continue redefining the customer support landscape.
The Brainfish Sydney Team in January 2023

Brainfish currently services businesses in Australia, US, Singapore.

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