2x faster answers and analytics exports

We are excited to announce that our search functionality has been optimised to provide answers more rapidly than ever. Now, users can experience an average speed that's 2X faster, making the process of finding answers more timely. We are continuing to optimise search speed and will further bring this speed down over time.

Analytics Exports

To improve our data accessibility and usability, we’ve incorporated a new feature that allows users to export search questions and answers in an easier format – CSV. This feature aids in comprehensive offline data analysis.

Staff users can now easily export lists of questions, answers, ratings and related articles organised by date and time.

Note:

• To download your data, navigate to the 'Analytics' section, under the Search tab - select 'Export'.
• The Export will download the current filtered date range of records.