Brainfish raises $2.5M USD in seed funding to transform customer experience with AI | Read more

The Most Effective
Help Center Ever.

How users self-learn your product at scale

Help your users navigate, troubleshoot, and achieve their goals.
Brainfish integrates contextual AI guidance into your platform.

Demo Image
Trusted by ambitious brands to enable millions of customers.
Relevance AIStarSmokeball AustraliaStarSmokeball AustraliaStarMadpawsStarSmokeball AustraliaStar
Relevance AIStarSmokeball AustraliaStarNowcircularStarMadpawsStarHoney InsuranceStar

Make your digital experience work harder for users

Brainfish adds a layer of intelligent guidance to your existing platform.
So users can self-serve, upskill, and use more features effectively.

A simple search UI coupled with powerful ML models fine-tuned for the product journey.
Give users a refreshing search experience that instantly and accurately answers their questions.
Brainfish Answer Engine
Dynamic CTAs and resolution paths that convert prospects faster by suggesting the best course of action.
Launch prospects and customers to self-service success with dynamic CTAs, next steps, resolution paths, or links to human support.
Real-time alerts, guidance, and live communication right in your product.
Individualize your user journey at scale, and give every user the very best experience.
Theme identification, gap analysis, and solutions to up the impact of your knowledge.
Qualitatively understand your users, and how to create content that's centralized around them.
Powerful behavioral data, user insights, and content analytics.
Product analytics, user intent, user feedback, and more to uncover insights into what drives adoption and retention through each stage of the product journey. 
Use Cases

Individualize the experience across your entire customer journey.

Convert

Drive pipeline and product-led growth

Help prospects on your website get the answers they need to request a demo, try products, or upgrade. 
Onboard

Personalize onboarding and training

Familiarize new users and customers with your product in a way that’s relevant and useful to them.
Engage

Real-time proactive user guidance

Drive product adoption and help customers get the most out of each feature.
Support

Deflect while boosting NPS

Skip the chatbot and put customers back in the driver’s seat.
Discover

Help users find new features

Get to know your users on a whole new level with AI product discovery on Brainfish.
Grow

Expand every account

Automate key support, content, and product adoption workflows so you can grow fast and efficiently.
Convert

Drive pipeline and product-led growth

Help prospects on your website get the answers they need to request a demo, try your products, or upgrade to a paid plan by answering their questions using GenAI. 

Embed a simple, branded search module in any website page, freemium product, or helpdesk experience.

Dynamically generate CTAs alongside answers to make sure prospects move through the pipeline.  

Suggest relevant content based on user intent and search activity without pulling people out of the conversion funnel.

Onboard

Personalize onboarding and training

Familiarize new users and customers with your product in a way that’s relevant and useful to them. Personalize the entire experience based on real-time search data and in-product behavior.

Orient and educate new users with a simple, AI-powered search module in the product.

Surface answers from your helpdesk, docs, FAQs, and more in one clean interface.

Kick off dynamic product tours based on users’ search activity and intent.

Engage

Real-time product guidance

Drive product adoption and help customers get the most out of each feature. Brainfish automatically generates self-service paths for users to explore your products, understand the value they provide, and find reasons to keep coming back.

Help users become power users with AI search + contextual resources.

Surface personalized, timely in-product tooltips and suggestions.

Optimize interactions based on unique product analytics.

Support

Deflect while boosting NPS

Skip the chatbot and put customers back in the driver’s seat. Brainfish helps CS and support teams reduce unnecessary touchpoints while providing the AI-powered answers that customers really care about, resolving issues faster and improving the interactions that really matter. 

Let users search across your knowledge base, website, and product, from a simple, intuitive interface.

Configure less, resolve faster with auto-recommended, personalized resolution paths.

Intelligently route users to the customer support team when they need a human.

Discover

Help users find new features

Product discovery overview here.

TBA

TBA

TBA

Grow

Expand every account

Automate key support, content, and product adoption workflows so you can grow fast and efficiently. Reduce costs and minimize touchpoints. Drive customer retention without extra cost. 

Close the self-service loop faster with relevant, helpful answers in one place.

Resolve support issues via AI search without ever opening a ticket.

Fill gaps and better leverage content using AI-powered health checks.

Customers
Grow Net Promoter Score by
40%
Increase self-service rates to
90%
Increase product utilization rates by
220%
Smokeball logo

Smokeball embedded Brainfish AI, and increased self-serve rates to 83%

Read the full story
Smokeball leadership team
Read the full story
Security

Manage and monitor AI in one secure place.

We ensure security and compliance, hold ISO27001 & SOC 2 (Type 2) certifications, and are GDPR-ready.
SOC 2 (Type II) & ISO Certified

We are SOC 2 (Type II) and ISO27001:2022 certified, ensuring top-tier data security and privacy.

Secure encryption

Robust secure encryption (AES-256) for data at rest and TLS for data in transit.

Role based access control

Fine-grained access controls to manage your team's permissions securely and efficiently.

Choose where to store your data

Choose between US, EU, and AU secure cloud data-centers.

No training on your data

Your data is your data, we train models only on aggregated, de-identified information.

Security first

We never store anything we don’t need to. Your input data, is your data.

Don't just take our word for it

Join the ambitious companies empowering their customers with AI.

We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together.

Omer Khan
Smokeball
Head of Client Experience

Brainfish is helping our global teams with understanding the nuances of our product 24/7.

Dylan Vidal
Cision One
Director of Product Strategy

Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product.

Elisha Anderton
CareMaster
Chief Operating Officer

I'm consistently impressed by the outstanding effectiveness of Brainfish in managing our support inquiries.

Taimoor Khan
Madpaws
Director of Customer Experience

Read more customer stories

Get off the chatbot bandwagon.

See how GenAI search outperforms bots and improves the customer experience.
Get Started
Book a demo

Thank you for your interest, we'll reach out within 24 hours!
Oops! Something went wrong while submitting the form.